Can everyone provide their product details? You will be kicking yourself within five years for sure! Shaw Floors reviews (shawfloors.com): Unhappy with âluxuryâ vinyl floor. Its peeling and coming apart. Shawâs headquarters is located in Dalton, Georgia, and their laminate flooring is made right here in the United States. Morning rush hour can be rough. When we asked for a Shaw rep to see if this was under warranty, the inspector said the floor was improperly installed even though I have installed 100's of floors. (Apparently this is a floor that is too delicate to withstand cleaning?) To me, it was fairly obvious but not to the dealer. Floor buckled and warped after less than one year. Except that I do not own any pets and no animal has ever been in the house. Shaw gives customers multiple reasons for the problems, and in some cases have given boxes of replacement flooring, but have not paid for in installation. They are not generally marketed to the budget-friendly crowd and their planks can get quite expensive. 6 year old floor supposed to be durable enough for a kitchen. The floor never looks clean, shows every spot, every scratch, dirt and in one room., the finish is peeling off. Mirage is a relative newcomer in the hardwood flooring world with a rather impressive story. Shaw does NOT stand by their warranty !!! Before commenting, please review our comment policy. He accused me of washing the floor! It must be my fault. It even looks like tile. They told me that their maintenance instructions were not worded in the way I described. It is the policy of Shaw Industries Group, Inc. to produce and sell hardwood and hardwood products originating from responsible sources. Can someone let me know what if anything is going on w/the complaints against Shaw? I would be satisfied if the company would give us the amount of laminate we need to repair the damage. All rights reserved. So, "Made in the U.S.A." was a major factor, ability to install it myself, and appearance of wood flooring were important. My wife and I are livid! If you just want to sit and look at it ok but don't use it! NO CUSTOMER SERVICE. Why does that matter? Well, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I think Shaw sells salvage goods at retail prices and they get away with it because no one complains. March 17, 2021. Shaw is available through home center chains and specialty flooring stores, and has its own retail programsâShaw Design Center and Shaw Flooring ⦠Do you have children, pets, and a slider off from the dining room? Not all the boards are affected, but a significant number of boards in specific areas are bad, as if the boards came from the same pack and unfortunately there were a lot of bad packs. They did order new risers, because they looked like something had been ran over them, but they knew, it was not that, because it is only me and my husband and our dogs. But while these companies are all headliners in the flooring industry, Pergo actually specializes in these floors. Then when you get 5 or 6 rows in, the rows that were previously locked in, become undone. After discarding those, the planks with bad ends, surface problems, small runs, etc., we almost ran out of wood. It was sold by Acme Brick, they should warranty it if Shaw does not. If not, I'll go at it alone. I also purchased Shaw Laminate flooring. Initially we were thrilled with our beautiful new floors, tauted to be more resilient than real wooden floors. And, they offer a 40 year limited warranty, which is obviously worthless. So BEWARE Not even take the gamble on their product or company. Compare several product lines of Shaw luxury vinyl plank flooring for thickness, installation, wear layer, features, and relative price. After a little over a year, the edges of the boards are blistered and bubbled and the finish is starting to chip off. I am trying to build a legal complaint against Shaw flooring. They care about the driver and not the warehouse workers. Company just gives you the runaround. One more strength of I hate this stuff but from everyone's comments, I don't see any reason to contact Shaw. We have pets so I don't want carpet. Sweeping it daily does the trick, while regular damp-mopping keeps it free from dirt and Moisture is from how my cleaning lady cleans them, or from my pets. If you or someone you know has purchased Shaw flooring and is experiencing defects such as cracking, curling, peeling, popping, moisture problems, chipping, blistering, bubbling, buckling or delamination, you may be able to seek legal recourse. I just got my report back from the "independent" investigator who is claiming that my floor is buckling at the seams in multiple areas from water because of most likely...are you ready for this. A type of ceramic tile, porcelain tile can look like marble, stone, hardwood, or handmade tile. The locking mechanism is horrible. We had Columbia brand in a previous house & it was stellar. Shaw Floorte Vinyl Plank Flooring Review 2020 Pros Cons Costs 59 Shaw Floors Reviews And Complaints Ed Consumer Shaw Floors Sandscapes 8 X 54 6mm Laminate Flooring In Linen This flooring cost me over $3000.00 and is the worst stuff to put in your home. They are peeling in NUMEROUS places after only 4 years - actually the peeling/visible damage began less than a year after installation. However, you get what you pay for. We got this floor because it was supposed to be pet friendly .. That is a joke. Shaw Floors has an average consumer rating of 3 stars from 13 reviews. Consumers who purchased Shaw flooring have reported serious problems with the product, including cracking, curling, peeling, popping, moisture problems, chipping, blistering, bubbling, buckling and delamination. An inspector came out (a smart aleck) and I didn't hear another thing for a month. Moisture or not - doesn't matter. This played out EXACTLY as I knew it would after reading all of the complaints before me. I faxed the factory the insert and they do not know how those instructions got in their product. [email protected]. SHAW totally turned from their warranty responsibility and in effect told me to go scratch. I almost laughed, almost. Actively engaged in Cradle to Cradle design for more than 20 years, introducing the first Cradle to Cradle Certified flooring product in 1999 Learn more Building Programs We're all in the same boat. It's not the highlight of my life either, but the floor is obviously defective if the floor is truly too fragile to handle cleaning what lands on it within 18 months for whatever reason. I went to shere's and complained showing them pictures of this floor. Shaw, the installer, 2 inspectors, and the builder are all blaming humidity levels in the home, even though we have maintained the recommended humidity levels. The ClassAction.org writing staff is comprised of four full-time writers. Shaw flooring had been advertised as “durable,” “strong,” “stable,” and “moisture resistant,” but consumer complaints imply otherwise. I admitted that I had removed dirt from the floor. We've NEVER used water or anything but a dry swiffer to clean the floors. The Benefits of Purchasing Premium Flooring from Costco. Local installer sent out their guy- he says they're not at fault. Still, Shaw saves the best for themselves. I have the same problem. I vac weekly and spot clean any spots with a sponge. This floor should be sold as salvage goods and then it would probably not even qualify. At this time, most of the seams are curling, there is no water even near most of them and the floor is cleaned on my hands and knees with no heavy use of water and all moisture is promptly wiped up with a chamois. Tons of flooring manufacturers make luxury vinyl and laminate productsâArmstrong, Shaw, and Mohawk, just to name a few. Had the boards tested. I also purchased Shaw Laminate flooring. © 2004-2021 ComplaintsBoard.com. My floor wasn't even a year old when it started curling and warping. It is not a good product for anyone with a family or pets. The floor has only been "mopped" once since I've owned it and I was careful about getting the water up to prevent water spots. The side of the face surface started peeling as soon as it was installed. I hate this floor. Should have stuck with what we knew! The overwhelming majority of complaints I have come across for this product is mainly due to incorrect installation and/or unrealistic expectations from the client due to an irresponsible salesperson. What in the actual fck are these people thinking. It looks to me as if it is a manufacturing defect where the laminate was improperly applied to the board. While most luxury vinyl flooring, not just Floorte, is waterproof, Floorte's Fold-n-Tap joining system does help prevent water from migrating through the seams to subfloors and underlayments. If you like hardwood flooring and you're looking for a budget-friendly option, acacia flooring is the answer. If so, please provide me w/the details so I can join. I am stuck with an eternally dirty looking floor. Shaw Floors Overview. We don't have small children anymore or I'm sure that would have been next. I think it will come up & vinyl will go down. Their warranty is absolutely useless a total joke. THE DOG'S DISH. Mirage. If there is a class action suit, count us in! The flooring is curling, creaking, popping and I got no satisfaction when I called the company. Totally disgusted !! He hemmed and hawed and switched his tactic when I pressed him for a direct answer. The area around the slider, clothes hamper, and my dogs water dish. To that end, Shaw Industries Group, Inc. commits to increasing our hardwood purchases from responsible known sources and to ⦠I am sure I will have no resolution but I had to treat to warn others. In response to complaints of these considerable defects, Shaw reportedly sends representatives to affected properties but does not fix them satisfactorily. When it was being installed we noticed Green Marks across the planks as if they were meant to be culled during the boxing process but were not. That is what their product and company is, total trash. The exact same thing has happened to me. Shaw has the thickest mil planks with amazing Earn a 10% Shop Card on the total pre-tax purchase. Some Shaw flooring customers say that the manufacturer and installers blame elevated levels of humidity in the home, water on the floor, pets, and/or the use of certain cleaning solutions. In sections of my dining room and in two bedrooms, my Shaw laminate floors look like the picture posted by Diana Reynolds. I just received word from the company that installed my laminate- the inspector said I was at fault. When you tried to nail or staple the wood, it splintered, even though the instructions said it could be nailed. The entire floor had to be glued. Shaw determined that it was not the fault of the product which they advertise as being resilient and water resistant. This way, Shaw hardwood flooring looks great just after being installed and there seems never an issue during the installation.
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