BBB Business Profiles generally cover a three-year reporting period. After that, I was contacted by my assigned representative, who informed me that the contractor said that there was nothing that they could do to rectify the problem, and, that the contractor for Empire said that they were willing to take off $200, and, I told her that that was unacceptable, and, for the amount of money that we're paying for the floors. This has to be the shadiest and most despicable business practice I have ever experienced. So we scheduled for 1/8. EMPIRE-TODAY Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: empire-today. Dear Customer, we're unhappy to hear this. They found it the middle of Dec and called wishing to install the next day. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Empire Today consumer reviews, complaints, customer service. BBB remains operational and focused on serving our business community. Empire Today has requested that before filing a BBB complaint, homeowners contact [email protected] for assistance. 23 reviews of Empire Today "They were professional and courteous. The wood stairs are visible. Empire Today owes me either new carpet, or $1,700 Amy and Belle in the corporate office were indifferent about my complaint in regards to the bulging seams, We then contacted their "customer support" department which is completely disconnected with the local installers. Complaint / review text: Find My Detailed Letter to Empire Below: 04/20/2006 Empire Today, LLC Installation Department 333 North West Avenue North Lake, Illinois 60164 (Ref # 1-158700196,1-158592320,1-158700196 & 1-164-364892) Dear Manager of Installation: I couldn't even communicate with them. We purchased carpet from Empire to be installed in three areas in our home. Colleen and Dave, we take your concerns seriously and sincerely apologize for your experience. When the contractor came out to access our concerns, we were informed that the kitchen flooring was not leveled because pieces of our subfloors were damaged, which was not brought to our attention, on the day of the install. The Nightmare doing business with Empire Today. A phone call or even an email would go a long way telling the customer what the status is. We have major issues with the carpet upstairsthe seams are showing, the carpet is literally coming apart before our eyes. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Empire does not care about customers, International Association of Better Business Bureaus. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Live chat now with one of our customer service representatives or contact us via email, well respond within 1-2 business days. We figured out they found our basement paint and tried to touch walls up that dripped onto new baseboards! by consumers, for consumers Don't let them get away with it! Let the truth be known! Did not happen. Next time I'll definitely read the fine print and I hope everyone stays far away from Empire today. After three hours they said there was a problem with our paint being water-based, even text me that their manager wanted to talk with me that there is a problem with our paint (they spoke spanish only so very hard to communicate.) We went with them because of their competitive prices. 367 Empire Today reviews. Use this comments board to leave complaints and reviews about Empire Today. Please, can I get my money ! Fill out the form below and well get back to you within 1-2 business days. I am still waiting for the manager from the local office to respond to me to find out why my money wasn't refunded. page 97 I sent many many emails without her responding . The foreman, who did the initial install came and took pictures of the repairs that I was going to pay for, as well as, the concerns that I had with the initial installation (space gapping with the flooring in the bedroom and the kitchen not being leveled with the other flooring) throughout the upper level. All rights reserved. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. I was informed that the issues with our stairs is not an installation error but the customer error. Went ahead and allowed them to "find" our carpet. They had the installer come pull the flooring out and now saying carpet is the only thing that can be installed which would be my whole house. BBB Business Profiles may not be reproduced for sales or promotional purposes. We choose Empire over another local installer because the sales agent was great! Initial Empire Today complaints should be directed to their team directly. In september, the wood applied onto my stairs, started to come apart, so I called for it to be repaired. After about 4 months of getting the run around, we were told the manager was ill and wasn't accessible. We were told by multiple service reps that because we didn't cancel within the 3 days, something the sales rep failed to mention, that we would not be getting out 400 dollar deposit back. If a mortgage complaint remains unresolved, proceed to Step 4. -ET Customer Support. How those businesses take care of those complaints is what We lost over $55, 000 and we are low income retirees! Email: [email protected] For mortgage complaints, contact: Mortgage Department Empire Life 165 University Ave., 9th floor Toronto, ON M5H 3B8 Telephone: (416) 350-5800 Fax: (416) 868-6199. Sincerely, I should've just cancelled right then. Find more than 49 complaints| Ripoff Report. Mr. Granger joined the Empire after spending 18 years at Sears Home Services, where he served in a variety of senior leadership roles in the in-home repair, replacement parts, franchise, and extended warranty businesses. Then they put in Red oak, to which I was allergic! The carpet on the stair along the wall was not cut correctly. Who thinks they are going to get ripped off by a carpet contract? terrible customer service and resolution, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. No, apparently, I signed a contract that says I pay when the carpet is installed. Apparently the installers made up a story that they felt it was a hostile environment and felt threatened by me! We are now waiting for the check refund but want damages paid. I paid the full amount with my credit card and needed a refund because of an emergency. Please help. Two weeks later, we received an email stating the manufacturer wanted more information. The carpet was installed since the installers insured us it was correct. -ET Customer Support. BBB accredited since 7/8/2006. Rooms of carpet, hardwood, laminate, tile, & vinyl flooring options to! Kathy, were disappointed to read this. We called and called empire to come and fix it. Called the sales agent who had someone at the main office (in Grand Rapids)call us. -ET Customer Support. I spoke with my assigned representative, who scheduled for someone to come out to access what needed to be done. we tried for months to locate Empire and have them access. This e-mail account is monitored 24 hours a day, 7 days per week. page 26 Michele, we take your concerns seriously and will be in touch with you shortly to start working on a resolution. Contact Information. Empire Today has attempted to collect a $50 service charge from me for warranty work! The product they used created a tremendous amount of dust. Very confusing and I was caught off-guard. She said that while I didn't get a call we were in fact on the schedule. We are not the professionals, so how are we to know! Ms. Tina Binette, Director of Customer Service, Mr. Peter Korda, Vice President of Operations, Empire installers came to install our carpet 12/14/2020. Memphis, TN 38115-6102. New Carpet in Gastonia, NC. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Valisha, we sincerely apologize for your experience and would like to further assist you. Let's get started. We want to help address your concerns, but we're having trouble locating the correct account. Our house is a concrete slab so it should have a vapor barrier under the floor to protect from moisture. Someone came out to inspect, and stated that the parts was gonna take awhile to come in. Signed a Contract with Empire Today (sale rep Joe Kline) a month ago. Big mistake! We finally received an email from Sheryl stating that " per the manufacturer, the stairs were not included in the warranty". I received an install date and when the installers came, they did not have all the material to fix all the repairs that I agreed to pay for. We now have NO CARPET, a mess, damage and a day of missed work and nothing. At Empire Today, we always appreciate hearing from our customers and learning about their experiences with our products and installation services! I reported my concerns to Empire, along with work to replace a few baseboards/shoe molding that were damaged when I got some doors replaced, which I was willing to pay for those repairs. 2 months later, I called to see what's going on with getting the repair completed. The carpet we ordered and the carpet they brought to install looked very different. It isn't even 3 months old and needs to be replaced. There is a spot in the master where it feels like something is under the carpet: resolutionbeat the carpet with a hammer. 2004-2021 ComplaintsBoard.com. I paid upfront balance totaling $1845. -ET Customer Support. Find more than 322 complaints| Ripoff Report. Customer Reviews are not used in the calculation of BBB Rating. Were having a bit of trouble locating your account. When 11/11 came, no one showed up. N'T have to keep calling until you get someone even had an appointment for the Philly region came. It has now been 3 years. Once they were gone we were shocked at the condition of the basement. Ok, I'll pay when that job is done. So they were leaving. Find information on installation and product warranties. This is a multi-location business.Need to find a different location? His name was Orlando. I have called customer service numerous times (since May 2020). I finally called a supervisor. The told us we could pay them to come out and fix it. Company resolves 66% of complaints brought to its attention from Business Consumer Alliance. Consumers want to see how a business took care of business. My husband is mad because he didn't want to pay in full til the stairs were complete, but I trusted this David Iglesias in what he was telling me. It is August 2, and my installation Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! While their customer service department has attempted to help and agrees that the charge was levied in error, the accounting department continues to ignore their communications, does not communicate with me, and has sent my balance to a collection agency. It has completely come up in all areas. Initial Empire Today complaints should be directed to their team directly. The carpet is supposed to be limited 15 year carpet. I keep being told the local office has to call me to resolve the issues. The installation was horrible and Empire won't stand by that. I have hardwood and carpet installed in February 2020, spent over $5000. Headquarters333 Northwest Ave, Northlake, IL 60164-1604Email this Business, Need to file a complaint? This is the best way to manage and repair your business reputation. I informed the representative of my disappointment and how dissatisfied with the outcome of nothing being done to rectify the issues with my flooring. Thankfully, the guys came and installed the carpet, for our family room and stairs, requiring the remainder of our balance. Initial Empire Today complaints should be directed to their team directly. I explained that I could not have the floors done until the spring of 2020 due to the installation of a new roof in Dec and also new sliding doors in Jan 2020. by consumers, for consumers Don't let them get away with it! Let the truth be known! The kitchen flooring is not leveled with the other flooring, about 1/4 inch higher, and where the refrigerator is, the wood does not meet up to the kitchen cabinet. Please email your information to [emailprotected] so we can start working on a resolution. I was informed that if I want to have the work completed, that i'll need to pay an addition $318! Customer service contacts and company information. I had to live in a hotel for most of a year due to the above problems. I had to pay another guy to come and fix everything they messed up. This was the worst experience ever I set up an appointment to get a simple floor and carpet installation in my home and it turned to pure "hell". We documented, there are scratches in many areas in wall/paint, even corner drywall damage. 67 reviews from Empire Today LLC employees about working as a Customer Service Representative at Empire Today LLC. Hiding negative complaints is only a Band-Aid. Unbelievable. The installers have to cut a section for the stairs, take it to a "binder" to bind the edges, then come back to install that. After a little over 1 year, the carpet started top buckle and come out from the wall. Please send an email to [emailprotected] with your contact information, and we'll get in touch with you right away. Installers were on-time and did a Sadly, we had a Xmas tree up and a piano filled w/nutcrackers that couldn't b moved. Playing and simple..THE CARPET NEEDS TO BE REPLACED. I called the sales agent again, as she's the ONLY person at Empire who will answer her phone. They are a total rip off, overpriced and poor workmanship, crews can't speak English? We have owned 4 houses in the last 22 years and have replaced carpet successfully in all of them. BBB remains operational and focused on serving our business community. He stated that they would have had to take up our cabinets in order to fix the problem, which I disagreed to. The dust settled on the LVT and they used Denatured Alcohol to clean the floor the fumes were awful. 3947 Hickory Hill Rd. I wouldn't recommend this company to anyone. An install manager came out to look at the floors and said they had to be replaced. He assured me the turn over for the binding would take max 2 wks. 163 reviews of Empire Today "Pushy Salesmen + High Prices = NO DEAL *TWO* Stars We needed our rental apartment carpeted and called Empire because of their TV commercials ("Buy carpet for one room get the second room free", "Carpet two rooms and get the rest of the house carpeted for free", etc.) We've located your order and will be in touch with you shortly to further address your concerns. Now, I can't get him to answer his phone. I so disappointed in this company, they have yet to even attempt and apology!! About this time, Covid hit and we weren't comfortable having anyone in the house nor were we paying for their mistake. Their work standards are a joke and very unprofessional. 23 reviews for Empire Today, rated 1.00 stars. For a third time, the cycle repeated itself with the same result, took pictures and agreed that the flooring was not done properly. I am looking forward to a resolution to address my concerns/issues with the hardwood flooring, or, a full refund. I received a call from Empire Flooring in April 2020 stating they had canceled my contract. In the master bedroom, there is a portion of the flooring where you can still see the subflooring because the wood is not appropriately connected to the other wood flooring, as well as pieces of the shoe molding were left just square without adding the rounding pieces to make it complete. Installers had no idea of how to install over concrete. Keep up the great work! Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Learn about Empire Today LLC culture, salaries, benefits, work-life balance, management, job security, and more. I have attempted to reach out to the supervisor, twice, and, left messages, and, has yet to receive a call back. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Once they get your money, good luck getting a reponse or the issue resolved if something goes wrong. I'm kicking myself for not going w/the other local installers. Thank you, this is crazy! My husband and I met with Sales Representative for a consultation in mid July 2020, for wood flooring for my entire upper level, stairs and foyer, and, LVT flooring for three bathrooms. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Erin, we regret to hear that your carpet is not meeting your expectations. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We're currently looking into your concerns and will be in touch with you shortly. They are saying I need to have a contractor come out to seal the floor so it doesn't void the warranty. Little did we know she's the only helpful employee. Empire Today, LLC is a Northlake, Illinois-based home improvement and home furnishing company, specializing in installed carpet, flooring, and window treatments.The company operates in more than 75 metropolitan areas in the United States.Empire Today was founded in 1959 by Seymour Cohen in partnership with Jonathan Samuel Beute. Who cancels within 3 days? I have also sent the representative two emails, in which she provided would be the best way to contact her, but, has yet to hear back from her, as well. The tricky part is the stairs done differently. For the second time, I received another install date, and, again, they only came to do the repairs that I agreed to pay for, and, did not have all the material to complete the job. Otherwise call us at 800-588-2300 . I'll start by saying the Sales Representative was very courteous and very professional. Again, poor communication as NO ONE called to confirm they were coming on the 8th. Very disappointed with empire, I will never uses them again, or even referr anyone to them!! Carpet, Laminate, Hardwood, Vinyl, Tile, Blinds & Shades, Berber Carpet, Frieze Carpet, Plush Carpet, Pattern Carpet, Indoor / Outdoor Carpet, Wood Laminate Flooring, Solid Hardwood Flooring, Engineered Hardwood Flooring, Vinyl Plank Flooring, Vinyl Tile Flooring, Sheet Vinyl Flooring, Ceramic Tile Flooring, Porcelain Tile Flooring. Empire mailed a refund for the full amount so we have to wait on that up to 15 days but they decided (after we sent pictures and communicated with sales manager Linda ****) that it's in the contract that damage can happen and they are not liable. I even had a manager from the office tell me the original delay of my carpet wasn't their fault and the fault of the manufacturer. Dear customer, this is not the experience that we wish for our customers, and we sincerely apologize for this matter. BBB is here to help. The communication w/this company is atrocious. Chris Granger, President, Commercial. Apparently, the sales agent can't give dates for install and must come from the office. Empire Today makes it easy to get brand new flooring for your home! Hiding negative complaints is only a Band-Aid. Sales person worked within my parent's budget and got them what they wanted. It seems as though they are finding ways to make excuses as to why they don't want to resolve their mistakes.
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